Motion recommends Windows® 7.
At Motion, we understand your business is unique and performance of your Motion product is critical to the success of your organization - extended downtime is not an option. Motion’s On-site Service is available as a convenient service plan for our customers to manage through these rare occasions.
Motion provides on-site repair of your Motion Tablet PCs on-location/site where your business customers depend on their Motion tablet to perform their daily work activities or at designated sites that best fit your standard business practices. Motion’s On-site Service is supported by a Motion trained service professional representative for faster integration and to minimize downtime in mobile production environments. (Available in the United States only)
BENEFITS |
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| Increases user productivity by repairing Motion Tablet PCs at the office or on-location |
| Helps to manage your IT resources more effectively |
| Reduces support burdens on your IT organization |
| Reduce potential data security issues with on-site repairs performed by Motion certified technicians |
Motion’s On-site Service provides investment protection for Motion Tablet PCs exposed to high-risk usage environments, such as mobile workforce and field services, construction, retail, restaurants, medical & clinical environments, and military settings. Motion’s On-site Service is easy to use - simply contact Motion Support directly to add coverage and gain access to a wealth of support resources from Motion Computing. Our service is available in two flexible options based on the needs of your business — and your usage environments.
You’ll have priority access to toll-free tech support, with troubleshooting and diagnostics to identify the problem and quickly make any needed repairs. Service is available Monday through Friday, 8 a.m. to 5 p.m. local time, excluding Motion holidays. A Motion-authorized representative will arrive at your business by 1 p.m. local time on the day after your call is received. If your call is received after 3 p.m., service will be provided the second day.
“Productivity loss is responsible for as much as 52 percent of a device’s total cost of ownership.” With Motion’s On-site Service, you can rest assured that parts or products will be replaced within agreed upon service levels. To ensure your business runs smoothly, this convenient replacement program complements the standard warranty of Motion products. |
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Program coverage is limited to a single serial number. Program allows for one major failure per unit per year of coverage of the LCD, main system board. If a unit has received the maximum coverage benefit for a single year than repair of that unit would be quoted to the customer. Motion On-site Service must be purchased within 30 days of the original equipment purchase, the program is not transferable to another serial number; coverage for external devices (keyboards, docking stations) is available at an additional cost per unit. Plan covers new product purchases only.